HOW TO RETURN AN ITEM?
Our return policy only applies to products purchased directly from our website. Your item must be in its original unused or unopened condition to be returned unless there is a manufacturer defect. *You must return the item within 30 days of your purchase.
OUR RETURN PROCESS:
You have to write an email to:returns@leveluphydration.com and request that you would like to return your products. Briefly, explain to our support agents, your issue and they will provide a return label so you may begin the process detailed below.
- Print the provided return label.
- Pack up the item you’re returning. Include a signed letter stating the reason for your return and the original receipt received upon initial delivery.
- Attach return label on the package.
Item returns may be subject to a 20% restocking fee when they are considered non-defective.
Return Exceptions
Items cannot be returned if they are opened. Merchandise that has been worn, used, opened, or altered will not be accepted for return or exchange.
Exchanges
Exchanges of any of product, regardless where they are purchased from must be within 30 days of your purchase due to a manufacturer defect. Level Up Hydration is responsible to decide what products are eligible for exchange due to a manufacturer defect.
Please email returns@leveluphydration.com with your proof of purchase, lot # and expiration date (found on the bottom of the bottle) and description of the defect.